The global movement towards the Human-Centred Organisation(HcO)

Amplifying care and connection in a disconnected age.

The Human-centred Organisation (HcO) represents both a conscious move away from the human and financial costs of our disconnection and towards the individual and collective success that occurs when employees are more human-centred.

The current global crisis has amplified the need for us to forge deeper connections - with ourselves, each other and the world around us.

The human and financial cost of disconnection.

Staff Turnover

The financial cost of attrition is estimated at 20% of the employee’s annual salary. (Meta-Study by Heather Boushey and Sarah Jane Glynn).

10-30% of this attrition could be avoided by developing more human-centred capacities. (7 Hidden Reasons Employees Leave, Leigh Branham)


Disengaged Employees

Employee turnover is not an event, it’s a process of disengagement. According to Gallup, disengagement equates to 34% of an employee’s annual salary.

Ernst & Young estimate disengagement is costing organisations $305 Billion in lost productivity annually in Australia alone.


Unsatisfied Customers

Anthony Rucci calculated a 3-1 Customer Experience/Revenue Correlation, meaning means just a 1.3% decrease in customer satisfaction equates to a 0.5% decrease in revenue growth.


Well-being Concerns

50% of Australians believe their workplace is unhealthy.

The financial cost to organisations in Australia is $4.7 Billion in absenteeism and $6.1 Billion in presenteeism, annually. (Beyond Blue)

Organisations that are Human-centred thrive:

Firms of Endearment outperformed the S&P 500 by 14 times, and Good to Great Companies by 6 times over a period of 15 years.


MindNavigator is supporting the movement towards the HcO by enabling Human-centred Development (HcD) at scale.

Employees don’t need to know more. They need to think and act differently. It’s time to upgrade the human operating system (H O/S) to foster a more conscious and connected workforce.

Explore MindNavigator’s HcD in action.

MindNavigator_5 key strategies for success 2020

Applying Human-centred
Development (HcD).

Using HcD to create the mindset shift needed to thrive as a Human-centred Organisation (HcO).

Download our whitepaper:

Where is your organisation in the journey to becoming Human-centred?

International Standard – ISO 27500 – outlines seven principles of Human-centredness.