Case Study: Sir Charles Gairdner Hospital

How a hospital improved their leadership performance and wellbeing

Sir Charles Gairdner Hospital (SCGH) was opened in 1958 and is one of Australia's leading tertiary teaching hospitals, fully accredited by the Australian Council on Healthcare Standards and located at the Queen Elizabeth II Medical Centre.

SCGH provides a comprehensive range of clinical services and is home to WA's only comprehensive cancer centre. The hospital has an international reputation for groundbreaking medical research and was home to now-retired 2005 Nobel Laureate for Medicine Professor Barry Marshall, whose pioneering work demonstrated that bacteria and not stress causes stomach ulcers.


Sir Charles are known for their service mentality which positively impacts patient care and empathy amongst staff. However, this high level of ‘care’ can also translate to leadership challenges when it comes to setting expectations, maintaining healthy boundaries and holding staff members to account for their tasks and behaviours. They needed to equip their leaders with the ability to balance empathy with accountability to enable improved performance.

In this case study you will learn how MindNavigator created a solution to:

  • Help staff understand their individual perspectives around care in relationships and their personal leadership style in interactions with staff were impacting on team members behaviours.
  • Enabled the group to see how they were over-valuing care, to the detriment of not only team performance but their own individual wellbeing and time management.

I am now able to trust in my ability to make clear decisions, communicate my visions and support others to do the same. I believe I now have the ability to control my environment more, to set boundaries and to hold those boundaries and accountabilities. By trusting in the team leaders I can now delegate and monito which thereby is freeing me up for important higher level planning and activity.

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