“The term human-centred is used to reflect that organizations not only have an impact on their customers (the users of their products and services), but also on other stakeholders, including their employees, their families, and the wider community.” International Standard – ISO 27500 The International Organisation for Standardisation (ISO) outlines seven principles of human centredness: Capitalize on individual differences as an organizational strength; Make usability and accessibility strategic business objectives; Adopt a total system approach; Ensure health, safety and wellbeing are business priorities; Value personnel and create meaningful work; Be open and trustworthy; and Act in socially responsible ways.   ISO…

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“Diversity is the engine of invention. It generates creativity that enriches the world.”. -Prime Minister Justin Trudeau As a key driver of innovation and business growth, as well as employee retention, diversity remains a critical factor in business success. Organisations traditionally approach diversity in terms of characteristic differences (gender, sexual orientation, culture, ethnicity, physical ability, and of course many other categories). When we consider diversity, our focus is on perspectives, or diversity of thought. In the 1930’s Korzybski coined the phrase ‘the map is not the territory’, expressing the idea that our experience of reality is simply an approximation, rather…

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As we adapt to a future where our work, leisure and social lives are immersed in technology, some companies are looking at ways to create a digital culture, which is inclusive and enhances their organisation’s values. MindNavigator’s Chief Development Officer, Ami Cook, comments in Chief Future Officer. “Most organisations develop systems and technologies as a way of supporting processes, skills development and the way the work gets done,” she says. “But in many businesses, the way technology is approached doesn’t tackle the more intangible aspects of organisational culture. These include psychology, relationships and social norms; the unwritten group rules that…

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